cv365's Privacy Policy

1. Introduction & Scope of Policy

cv365 is a trusted online casino and sports betting platform. Maintaining a relationship of trust with our members is our highest priority. This Privacy Policy explains how cv365 collects, uses, stores, and protects your personal information.

This policy applies to cv365's website, mobile platform, and all related services. It remains in effect whenever you create an account, log in, play games, or contact our support team.

This policy has been prepared in accordance with applicable data protection laws and regulations in Bangladesh. We reserve the right to update this policy at any time, and you will be duly notified of any significant changes.

2. What Information We Collect

cv365 only collects information that is necessary to provide our services, ensure security, and comply with regulations. We never collect unnecessary information.

2.1 Information You Provide

• Name, date of birth, and national ID or passport number (for age verification)
• Email address and mobile number
• Username and password
• Current address
• Payment information (bKash, Nagad, Rocket, Upay or bank account details — for transaction processing only)
• The content of your communications with our support team

2.2 Automatically Collected Information

• IP address and device information (model, operating system)
• Browser type and language settings
• Session duration and page visit history
• Game play history and betting activity
• Deposit and withdrawal transaction history
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

• Transaction verification information from payment processors
• Confirmation information received from identity verification service providers
• Relevant information for fraud prevention and security verification

3. Purposes of Using Your Information

cv365 uses the information it collects only for the specific purposes listed below. We do not use your information outside of these purposes under any circumstances.

3.1 Account Management & Security

• Creating, verifying, and managing your account
• Confirming identity and verifying age (services available to those aged 21 and above only)
• Ensuring account security and preventing unauthorised access
• Managing password recovery and two-factor authentication

3.2 Service Delivery & Improvement

• Ensuring the delivery of gaming and betting services
• Processing deposit and withdrawal transactions
• Managing bonuses and promotional offers
• Improving platform performance and user experience
• Diagnosing and resolving technical issues

3.3 Communication & Customer Support

• Responding to your requests and questions
• Sending important account-related notifications
• Providing transaction confirmations and receipts
• Sending promotional information based on your consent

3.4 Legal & Regulatory Obligations

• Preventing fraud, money laundering, and illegal activities
• Enforcing responsible gaming policies
• Complying with applicable laws and regulations
• Retaining information for dispute resolution and legal defence purposes

4. Information Sharing & Third Parties

cv365 never sells your personal information or shares it with third parties for marketing purposes. However, information may be shared in the limited circumstances described below:

4.1 Service Provider Partners

We work with certain trusted third parties that help operate our platform — such as payment processors (bKash, Nagad, Rocket, Upay), technology service providers, cybersecurity specialists, and identity verification services. These partners receive only the information necessary to carry out their specific responsibilities, and they operate under strict confidentiality agreements.

4.2 Legal Requirements

Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations. In such cases, cv365 will make every effort to notify you in advance, unless legally prohibited from doing so.

4.3 Business Changes

If a significant change occurs to cv365's business structure (such as a merger or acquisition), your information may be transferred to the new entity — however, the same protections under this policy will continue to apply and you will be informed in advance.

5. Cookies & Tracking Technologies

cv365 uses cookies and similar technologies to keep the website running smoothly. Cookies are small text files stored on your device that help improve platform functionality.

5.1 Essential Cookies

These cookies are essential for the basic operation of the website — such as maintaining login sessions, security verification, and saving form data. Without them, the platform cannot function properly.

5.2 Functional Cookies

These cookies remember your preferences and settings — such as language preference and previous session data — so you do not have to re-enter the same information on every visit.

5.3 Analytical Cookies

These cookies help us understand how users are using the platform — which pages are visited most, where issues occur, and so on. This information is kept entirely confidential and is used to improve our services.

You can control and delete cookies through your browser settings. However, disabling certain essential cookies may prevent you from using some features of the platform.

6. Data Security Measures

The security of your information is of the utmost importance to cv365. We have implemented industry-standard technical and organisational measures that protect your information from unauthorised access, alteration, disclosure, or destruction.

6.1 Technical Safeguards

• SSL/TLS Encryption: All data exchanged between you and our servers is transmitted through encrypted connections.
• Data Encryption: Sensitive data stored on our systems (such as payment information) is secured using strong encryption methods.
• Firewall & Intrusion Detection: Advanced security systems are active on our infrastructure to prevent and detect unauthorised access attempts.
• Secure Payment Processing: All financial transactions are processed through verified and secure payment gateways.
• Regular Security Testing: Regular security audits are conducted to identify vulnerabilities in our systems.

6.2 Organisational Safeguards

• Only authorised staff can access your information, and only when specifically required.
• All staff operate under confidentiality agreements and are trained in data protection.
• Access to data is controlled on a minimum-necessary basis.

7. Data Retention Period

cv365 retains your information only for as long as necessary. Retention periods are determined based on applicable legal obligations, business needs, and the nature of the information.

• Account Information: Retained while the account is active and for the legally required period after it is closed.
• Transaction Information: Retained for the period specified by legal obligations relating to financial records.
• Communication Records: Support conversations are retained for a defined period and then deleted.
• Cookie Data: Automatically deleted at the end of a session or after a set period, depending on the type of cookie.

Once the defined retention period has passed, your information is securely deleted or anonymised so that it can no longer be used to identify you.

8. Your Rights

cv365 believes every user should have full control over their own information. You have the following rights:

8.1 Right to Access

You may request at any time to know what information we hold about you. cv365 will provide you with a copy of that information within a reasonable time.

8.2 Right to Rectification

If you believe any information we hold is incorrect or incomplete, you may request that it be corrected. We will make the correction as quickly as possible.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. Please note, however, that some information must be retained for a defined period due to legal obligations.

8.4 Right to Object to Processing

You may object to and withdraw your consent to receiving marketing communications at any time. Doing so will not affect communications related to essential services.

8.5 Right to Data Portability

You may request your information in a common, machine-readable format, which you can use elsewhere if needed.

To exercise any of the above rights, please contact our support team. We will respond as quickly as possible after verifying your identity.

9. Children's Privacy

All cv365 services are for users aged 21 and above only. We do not knowingly collect any information from minors. Age is verified at the time of account registration.

If it comes to our attention that a minor has created an account, that account will be closed immediately and any information collected will be securely deleted.

10. Policy Changes & Updates

cv365 may update this Privacy Policy from time to time — when changes are made to our services, new technology is introduced, or legal changes occur. The method of notifying you will depend on the nature of the change:

• Minor changes: Notification will be given by updating the "Last Updated" date at the top of the policy.
• Significant changes: A notification will be sent to your registered email address.
• Fundamental changes: A special notice will be displayed on the platform and, where necessary, your renewed consent will be obtained.

Continued use of cv365 after any changes will be considered acceptance of the updated policy. We therefore recommend reviewing this page regularly.

11. International Data Transfers

As cv365 is an international platform, your information may be processed or stored on servers located outside Bangladesh. For any such data transfer, we ensure that appropriate safeguards are in place at the destination and that the protection standards described in this Privacy Policy are maintained.

12. Contact Us

If you have any questions, concerns, or requests relating to the exercise of your rights under this Privacy Policy, please contact our support team directly. We are available 24/7 and provide assistance in both Bengali and English.