All your questions about cv365 answered in one place

Keeping gaming within the bounds of entertainment is the best approach. If you feel gaming is getting out of control, contact cv365's 24/7 live chat or email us at [email protected]. Our support team will help you activate self-exclusion or a cooling-off period. You should also talk to a family member or someone you trust.

No. cv365 is only for users aged 21 and above. Age is verified at registration and a government-issued ID may be requested during the KYC process. If an account belonging to a minor is identified, it is immediately closed and any deposited funds are returned.

Cooling-off means taking a temporary break from your account — for a few hours or a few days, for example. Self-exclusion is a longer-term break that keeps your account inactive for a set period. You can request either at any time via live chat and our team will activate it. You will not be able to log in or place bets during the break.

Yes. To help you stay within your budget, you can set a daily, weekly, or monthly deposit limit. To do this, let the support team know via live chat or at [email protected]. Lowering a limit takes effect immediately; increasing a limit may be subject to a waiting period.

Yes. cv365's responsible gaming page has detailed guidelines. The key point is that gaming is for entertainment only, not a source of income. You should never play with borrowed money or to chase losses. Set a fixed budget and take a break if you go over it.

cv365 support is available 24 hours a day, 7 days a week — whether it's 3 in the morning or a public holiday. You can send a message via live chat or email at any time according to Bangladesh Standard Time (BST, UTC+6).

Two channels are available. First, live chat within the site — this is the fastest option. Second, email: [email protected] — use this for complex issues or those requiring documents. Phone or WhatsApp support is not currently available.

To get your issue resolved quickly, keep the following information on hand: your registered username or email, the date and amount of the transaction, the payment method name (bKash, Nagad, etc.), and a brief description of the problem. If you have a screenshot, attaching it to your email will help.

Absolutely. cv365's support team can assist in both Bengali and English. We have ensured full Bengali-language support with the convenience of players in Bangladesh in mind.

A National ID card (NID) is generally the easiest and most reliable document. A valid passport or driving licence is also accepted. A recent utility bill or bank statement may be requested for address verification. Document photos must be clear and complete.

KYC verification is typically requested before a first large withdrawal or when unusual activity is detected on an account. It may also be triggered automatically when transactions exceed a certain amount. Submitting your documents in advance helps avoid delays on withdrawals.

The KYC process is important for three reasons: first, it keeps your account secure — no one else can use your identity to withdraw money. Second, it keeps minors off the platform. Third, it prevents fraudulent activity. It is there for your protection, not against you.

If a document is rejected, the support team will usually let you know the reason — for example, the image is unclear, the document has expired, or the name does not match. In that case, submit a new copy of the correct, clear document. If you have trouble, contact us via live chat or at [email protected] — the team will guide you step by step.

Yes. cv365 keeps all data secure through SSL encryption. Your documents are used solely for identity verification and are not sold or shared with third parties. For more details, please see our privacy policy.

The minimum withdrawal amount is ৳800. Once the request is approved, the money generally reaches your mobile wallet or bank within 10 to 45 minutes. Bank transfers may take a little longer.

To withdraw bonus winnings, you must first meet the wagering requirement. For example, if you receive a ৳1,500 bonus on a ৳1,000 deposit, you must wager that ৳1,500 twenty times — a total of ৳30,000 in bets. After that, the withdrawal is unlocked automatically. Wagering applies to the bonus amount only, not to the deposit amount.

Yes. For security reasons, cv365 only sends money to a mobile wallet or bank account registered in the account holder's name. Withdrawal requests to someone else's number are not accepted. This ensures the safety of your funds.

"Pending" means our team is reviewing the request. In most cases the process is completed within 10–45 minutes. If significantly more time has passed, let us know directly via live chat. If your KYC verification is still outstanding, completing it will speed up the process.

Yes. cv365's withdrawal process runs 7 days a week, 24 hours a day. Even on Fridays, Saturdays, or any public holiday, money typically arrives within 10–45 minutes. For bank transfers, the respective bank's own processing schedule may apply.

Log in to cv365 and go to the Cashier or Deposit section. Select bKash as the payment method, enter the amount, and send it to the number shown. Once the transaction is complete, enter the reference number and your account will be credited automatically. Minimum deposit amount is ৳500.

Yes, Nagad is a supported payment method. The deposit process is the same as bKash — go to the Cashier, select Nagad, send to the designated number, and enter the confirmation code. You can deposit any amount starting from a minimum of ৳500.

cv365 does not charge any deposit fee of its own. However, your mobile banking provider — such as bKash or Nagad — may apply their own transaction charges. Those charges are governed by the respective provider's own policy and are not within cv365's control.

cv365 currently supports five payment methods: bKash, Nagad, Rocket, Upay and Bank Transfer (major banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount is ৳500 for all methods.

First, wait a moment — sometimes there can be a slight delay due to network issues. If it still hasn't arrived, contact us via live chat or at [email protected] with a screenshot of the transaction and the reference number. With the correct details, the support team will resolve it quickly.